Company and project support公司与项目支持
Active work, handoff material and delivery questions.进行中的合作、交付材料与项目问题。
↗Careers support招聘支持Application corrections, attachment issues and recruitment questions.投递更正、附件问题与招聘咨询。
↗Privacy and data requests隐私与数据请求Access, correction, deletion or a privacy question.查阅、更正、删除信息或提出隐私问题。
↗For security issues, include the affected URL, observed behavior and a safe reproduction. Do not send credentials or exploit personal data by email.如需报告安全问题，请提供受影响页面、观察到的现象与安全的复现方式；请勿通过邮件发送凭据或泄露他人的个人信息。
Sky Series productsSky 系列产品
Released iOS photo search and organization product.已发布的 iOS 照片搜索与整理产品。
Product and download产品与下载 ↗Development preview; test access is handled directly.开发预览阶段，测试版本通过直接联系提供。
Current status当前状态 ↗Development preview with a deliberately narrow verified scope.开发预览阶段，目前仅展示经过验证的有限能力。
Current status当前状态 ↗Email support@glomy.cool with the product name, platform, version and a concise description. Do not send private photos, policies, medical records or confidential files unless support explicitly requests a safe transfer method.请发送邮件至 support@glomy.cool，注明产品名称、平台、版本和简要问题。除非支持人员明确提供安全传输方式，请勿直接发送私人照片、保单、病历或机密文件。
Response expectations回复预期
We aim to acknowledge ordinary enquiries within one business day. Investigation, data requests and product defects may take longer; when they do, we will explain the next step rather than imply the issue is already resolved.普通咨询通常会在一个工作日内得到确认。调查、数据权利请求与产品缺陷处理可能需要更长时间；如无法立即完成，我们会说明下一步，而不会把“已收到”表述成“已解决”。